We are seeking a highly analytical and detail-oriented Business Analyst to bridge the gap between business stakeholders and technology teams. The successful candidate will be responsible for eliciting, analyzing, documenting, and managing business requirements, identifying process improvement opportunities, and supporting the delivery of technology solutions that enhance operational efficiency, digital innovation, and customer experience.
The Business Analyst will serve as the primary liaison between business units, the Digital Team, and external vendors/service providers to ensure business needs are accurately translated into effective solutions and successfully implemented.
Key Responsibilities
Business Analysis
- Gather, elicit, and document business requirements from stakeholders, including business rules, process flows, data requirements, outputs, KPIs, and control measures.
- Analyze existing business processes to identify gaps, inefficiencies, risks, and opportunities for improvement and digital transformation.
- Anticipate future business requirements and recommend enhancements that support organizational objectives.
- Translate business needs into functional specifications, process documents, use cases, and other project documentation understandable to both business and technical teams.
- Prioritize requirements based on business value, urgency, and strategic objectives.
- Ensure requirements are validated, communicated, approved, and managed throughout the project lifecycle.
- Facilitate workshops, meetings, and discussions with stakeholders to clarify requirements and expectations.
- Create and maintain process maps, workflows, business cases, and related documentation.
Requirements Management & Solution Delivery
- Collaborate with development teams, systems support, information security, infrastructure teams, and third-party vendors to design appropriate solutions.
- Conduct gap analysis and assist in evaluating software solutions and vendors.
- Support development and QA teams by clarifying requirements and reviewing deliverables.
- Participate in the preparation of test scenarios, test plans, and test data to validate compliance with business requirements.
- Coordinate and facilitate User Acceptance Testing (UAT), including defect tracking and issue resolution.
- Support solution implementation activities, including deployment planning, user training, and change management.
- Monitor implemented solutions and evaluate effectiveness, efficiency, and alignment with business objectives.
- Recommend enhancements and continuous improvement initiatives based on post-implementation reviews.
Project Management Support
- Act as a liaison between stakeholders, end users, project teams, and vendors.
- Assist in project planning, scope definition, scheduling, and monitoring of project activities.
- Track project deliverables and ensure milestones are achieved within agreed timelines.
- Manage competing priorities and support resource coordination across projects.
- Prepare project status reports and communicate progress, risks, and issues to stakeholders.
Other Duties
- Participate in departmental planning and strategic initiatives.
- Support performance planning and appraisal activities in accordance with company policies.
- Perform additional duties and responsibilities as assigned by management.
Qualifications
Education
- Bachelor's Degree in Industrial Engineering, Computer Science, Information Technology, Business Administration, or a related field.
- Postgraduate studies or professional certifications in Business Analysis, Lean Six Sigma, Business Process Management (BPM), Agile, Scrum, or Project Management are preferred.
Experience
- With relevant experience in Business Analysis, Process Improvement, Digital Transformation, or Project Management.
- Proven experience in gathering and documenting business requirements.
- Experience managing or participating in process improvement and business transformation initiatives.
- Preferably with experience in the insurance, financial services, or related industries.
Technical Skills
- Proficient in Microsoft Office applications (Excel, Word, PowerPoint, Visio).
- Strong business requirements documentation and technical writing skills.
- Experience with process mapping and modeling tools.
- Familiarity with Software Development Life Cycle (SDLC) methodologies.
- Exposure to Agile, Waterfall, or hybrid project delivery methodologies.
- Knowledge of business analysis tools and techniques.
Benefits:
- Company events
- Health insurance
- Life insurance
Application Question(s):
- How many years of Business Analyst experience do you have?
- Do you have experience gathering and documenting business requirements from stakeholders?
- Which of the following areas do you have experience in?
Requirements Gathering Process Mapping User Acceptance Testing (UAT) Process Improvement Project Management
- Are you familiar with the Software Development Life Cycle (SDLC)?
- Are you willing to work in a onsite setup?
- How much is your asking salary?
Work Location: In person
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