About The Roles
Make sure that every kilo a collector brings in is received, weighed, paid, and delivered onward — reliably, cheaply, and with data that holds up under audit.
The Manager of Operations owns Wahu's physical capacity: how many collection points exist, whether they work, and how material moves from hub to MRF. Growth creates the demand; this role makes sure the network can absorb it.
Job Descriptions
Network build — hubs & dropboxes
- Owns the rollout plan against the 400–500 collection point target: site selection, partner onboarding, permits, installation, and launch readiness.
- Builds a repeatable installation process so opening a hub is a standard procedure, not a project.
- Manages the pipeline per partner and per region, phased against transport and MRF processing capacity no hub opens that cannot be serviced.
- Proposes relocation or closure of underperforming points on cost and uptime evidence, with Growth consulted on whether demand can still be built.
- Delivers a hub that is ready to receive collectors on the agreed launch date, so Growth's pre-launch campaign lands on a working site.
Hub operations — uptime and the collector experience on site
- Analyze and optimized hub for improvement
- Owns hub uptime: equipment working, scales calibrated, bins emptied, site clean and safe.
- Staffs and trains hub attendants; sets the service standard a collector meets at the counter.
- Owns payout execution accurate weighing, correct rates (e.g. Rp 10,000/kg for aluminium cans), and payment into the app wallet without disputes.
- Runs preventive maintenance and a fast-response repair loop; a broken hub is a lost hub.
- Resolves partner-side issues at store level: space, access, signage, store staff cooperation.
Logistics & collection
- Owns routing, collection frequency, fleet, and third-party transport so no hub overflows and no truck runs half empty.
- Plans capacity ahead of the rollout and ahead of campaign peaks flagged by Growth.
- Manages transport cost per kilo as a primary lever on unit economics.
- Owns chain-of-custody from hub to MRF — every load traceable to a source.
Alignment with the MRF
- Coordinates with the MRF on delivery windows, intake planning, and volume forecasts. This is alignment between two organisations, not line management.
- Holds material quality at the handover: sorted, dry, and within agreed contamination limits so volume is not lost at the gate.
- Gives the MRF a reliable forward forecast so processing capacity is planned ahead of the rollout, not after it.
- Flags early when network volume is about to outgrow available processing capacity.
- Resolves handover disputes on weight, quality, and documentation.
Cost, data & compliance
- Owns all-in operational cost per kilo, hub to MRF collection, transport, handling, payout and drives it down as volume scales.
- Owns the operational data layer feeding the dashboard: volumes, weights, uptime, routes, deliveries. One source of truth, shared with Growth and Finance.
- Guards traceability so volume claims survive audit by partners, certifiers, and plastic-credit markets (PPRS, PCX Markets).
- Owns permits, KLHK and other regulatory reporting, and QHSE across all sites.
- Owns safety: this is a business with vehicles, machinery, and manual handling.
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