Wiztech is looking for a QA CRM Specialist to ensure all CRM campaigns, promotions, and customer communications are accurate, functional, compliant, and ready for launch. Acting as the final quality checkpoint before deployment, the role reviews campaign setups, automated customer journeys, promotional mechanics, and communications across all CRM channels to ensure a seamless customer experience
Key Responsibilities:
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Test and approve CRM campaigns before launch
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Validate customer segmentation, campaign scheduling, bonus configurations, and promotional mechanics
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Review and test customer communications across Email, SMS, Push, WhatsApp, Telegram, and On-site channels
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Verify automated customer journeys, onboarding, retention, reactivation, and VIP campaigns
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Ensure campaign quality, accuracy, and compliance with Responsible Gambling policies and regulatory requirements
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Identify, document, and report defects while maintaining QA documentation and testing records
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Collaborate closely with CRM, Marketing, VIP, Product, Compliance, Support, and Development teams to ensure successful campaign delivery
Requirements:
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2+ years of experience in QA, CRM Quality Assurance, or a similar role within the iGaming industry
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Hands-on experience with CRM platforms, campaign management tools, and customer segmentation
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Strong understanding of CRM lifecycle management, Online Casino, Sports Betting, and bonus systems
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Experience testing promotions, wagering requirements, cashback, free spins, and sportsbook offers
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Basic HTML knowledge and strong Microsoft Excel / Google Sheets skills
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Strong analytical mindset, exceptional attention to detail, and excellent organizational skills
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Ability to manage multiple priorities and work effectively in a cross-functional environment
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Good written and spoken English
Working Hours:
- Monday – Thursday: 9:00 AM – 6:00 PM
- Friday: 9:00 AM – 3:00 PM
What We Offer:
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€100 Wolt credits
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Medical insurance
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Sports benefit after completion of the 6-month probation period
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Happy hours and team events
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Birthday celebrations and a gift from the company
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Internal competitions with exciting prizes
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Friendly and supportive work environment
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Career growth opportunities
Interested candidates can send their CVs to:
- 📩 Email: alona.k@wiztechgroup.com
- 💬 WhatsApp: +357 94 340098