*Role Overview*
We are looking for a Centre Manager – Customer Success Operations to manage the day-to-day operations of Zell Education's centre while ensuring a seamless student experience throughout their learning journey. The role will combine centre operations, customer success, administration, student coordination, MIS reporting, and cross-functional execution to ensure smooth and efficient centre functioning.
*Key Responsibilities*
* Manage end-to-end centre operations and ensure the smooth functioning of the office and student centre.
* Own the student experience by coordinating student queries, issue resolution, follow-ups, and operational support.
* Work closely with Academics, Sales, Finance, and HR to ensure seamless student onboarding and journey management.
* Maintain student data, centre MIS, trackers, attendance records, reports, and operational dashboards with accuracy.
* Oversee front office, facilities, housekeeping, seating, security, and overall workplace management.
* Coordinate with vendors and service providers for procurement, maintenance, and facility requirements.
* Monitor student feedback and identify opportunities to improve customer satisfaction and centre experience.
* Manage centre events, workshops, meetings, and other student engagement activities.
* Supervise support staff and ensure high standards of service and operational excellence.
* Share regular MIS and operational reports with leadership and ensure timely execution of key action items.
Pay: ₹1,000,000.00 - ₹1,200,000.00 per year
Work Location: In person
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