Are you an IT professional who enjoys solving complex technical challenges, troubleshooting infrastructure issues, and keeping critical systems running smoothly? Do you have the hands-on expertise to go beyond basic troubleshooting and independently resolve L2 technical incidents?
We're looking for an experienced IT Operations Engineer (L2 Support) with strong hands-on capabilities in networking, server administration, and enterprise IT infrastructure. The ideal candidate can independently investigate and resolve complex technical incidents beyond basic L1 support, perform root-cause analysis, and implement effective solutions while escalating specialist-level issues when necessary.
If you're passionate about solving technical problems, improving infrastructure reliability, and ensuring seamless IT operations, we'd love to hear from you!
- Independently troubleshoot and resolve L2 incidents involving network connectivity, servers, system performance, and IT infrastructure.
- Configure, maintain, and troubleshoot network components, including LAN/WAN, routers, switches, VPNs, and firewalls.
- Administer and troubleshoot Windows Server and/or Linux environments to ensure system availability and performance.
- Perform root-cause analysis, implement corrective actions, and prevent recurring technical issues.
- Monitor infrastructure health, investigate system alerts, and proactively address potential operational risks.
- Manage incidents and service requests through ITSM platforms, following ITIL practices and established service-level agreements.
- Collaborate with internal teams and external vendors to resolve specialist-level issues while maintaining incident ownership and follow-up.
- Maintain technical documentation and support infrastructure maintenance, improvements, and business continuity initiatives.
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