We are looking for an enthusiastic Training and Quality Analyst who has a prior experience with ensuring quality measures and giving training accordingly.
Responsibilities:
- Audit Calls of the employees & ensure they are following quality guidelines while making calls
- Provide correct information, report error trends & propose action plan to mitigate errors.
- Organize quality calibration sessions with all employees.
- Identifying Training Needs (TNI) & conducting Refreshers, PKTs to improve the process knowledge gaps.
- Ensure Quality Feedback is shared with every employee.
- Ensure Campaign Quality metrics are shared with Operations & other stake holders at regular intervals so that every stake holder is aware about Product & Process errors.
Requirements:
- Overall work-experience of 1+ years as T&Q analyst.
- Basic Knowledge of the Training & Quality Module.
- Should be coachable.
- Educational qualifications: Min Graduate.
- Detail oriented, good at problem solving & innovating.
- Ability to work collaboratively with multiple cross-functional teams.
- Should possess good communication skills
- Well versed with excel, G-doc & latest business tools.
- Should be open to travel across different cities across India as per Business Requirement.
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