About the Role
Join an early-stage AI company serving the consumer packaged goods sector as a Founding Forward Deployed Engineer. You will connect the platform with customers' operations teams, owning implementations from workflow discovery through go-live and helping turn field insights into product improvements.
What You'll Do
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Own customer onboarding end to end, including discovery, integration, configuration, testing, and go-live.
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Work directly with operators to map purchase-order-to-cash workflows and design platform configurations for their needs.
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Build and troubleshoot integrations across EDI, ERP, inventory, accounting, and freight systems.
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Translate operational requirements into data models, configurations, and product capabilities.
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Share customer implementation insights with engineering to inform product improvements.
What We're Looking For
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At least 3 years in forward deployed engineering, solutions engineering, implementation engineering, technical onboarding, or a similar customer-facing technical role.
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Experience owning customer onboarding from discovery through deployment and go-live.
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Technical fluency with APIs, data models, SQL, and integration debugging, with the ability to read and write code.
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Hands-on experience building or troubleshooting integrations across EDI, ERP, inventory, accounting, and freight systems.
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Ability to map purchase-order-to-cash workflows and turn complex operational needs into clear technical solutions.
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Experience in consumer packaged goods, supply chain, logistics, or ERP integrations is valuable.
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Strong systems thinking, ownership, and comfort working through ambiguity and complex customer challenges.
Compensation & Benefits
Base salary range: $0 to $200,000 USD annually. Visa sponsorship is not available.
Location
On-site in New York, United States.
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