Company Overview
Tech Mahindra delivers information technology services and digital experiences for enterprises. Its focus is on customer-centric innovation that creates tangible business value.
Summary
The Creative Account Manager is responsible for managing client relationships and overseeing the successful delivery of packaging design, artwork, and branding projects within a regulated life sciences & FMCG environment.
Your Responsibilities:
· Act as primary day-to-day client contact across packaging design and artwork, prepress & print management
· Manage creative briefs, timelines, budgets, and project scope
· Coordinate cross-functional teams including Creative, Artwork, QA, Regulatory, and Production & Print supply network
· Support development of branding, packaging concepts, submission mock-ups, adaptive artwork & prepress
· Ensure projects are delivered in line with regulatory, compliance, SLA and brand requirements
· Manage approval workflows, stakeholder feedback, and change control processes
· Monitor project profitability, resource utilisation, and billing milestones
· Identify opportunities for account growth, upselling, and additional services
· Maintain strong communication with clients, printers, suppliers, and internal teams
· Liaise directly with suppliers and printers to ensure the process runs smoothly and their considerations and feedback are acknowledged and actioned as appropriate.
· Strive for a right-first-time approach
· Deliver consistency across outputs
· Ad hoc tasks to assist Management Team as required
· Supporting colleagues on other projects, work as a team within the studio including cover for colleagues to ensure deadlines are met
Preferred Qualifications, Training and Experience:
· Degree in business, creative or related field, or relevant industry experience
· Minimum 5 years’ experience within packaging design, artwork, branding within healthcare/life sciences agencies
· Strong understanding of artwork production, print processes and approval workflows
· Excellent client management and communication skills
· Ability to manage multiple fast-paced projects simultaneously
· Commercial awareness with strong organisational skills
· Confident, tactful and persuasive manner with a positive approach to interacting with clients, stakeholders, management and colleagues
· Experience working within regulated industries is an advantage
· Presentation and negotiation skills and experience are an advantage
· Ability to coach/ mentor Account Executives
· Good business sense and ability to manage budgets
· Willingness to work additional hours where required to meet deadlines
Pay: From £53,000.00 per year
Work Location: Hybrid remote in Manchester
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