Company Overview
Tech Mahindra delivers customer-centric information technology experiences and digital solutions for enterprises. Its stated aim is to enable enterprises, associates and society to rise through innovation and tangible business value.
Summary
As Global Account Director, you will lead strategic customer relationships and account activity. Your impact: By aligning customer needs with relevant technology solutions, you help clients address business challenges and enable account teams to deliver coordinated support.
Responsibilities
· Lead engagement with global enterprise accounts and build trusted customer relationships.
· Identify customer priorities and shape relevant technology and digital solution discussions.
· Coordinate internal teams to support consistent, customer-focused account delivery.
· Develop account plans and pursue opportunities aligned with customer needs.
· Review account activity and communicate priorities, progress and next steps.
· Build senior level relationships and become a trusted advisor to the client
· Own the commercial performance of the account, including revenue, margin, forecasting and rate cards
· Chair governance meetings and quarterly business reviews, and present performance honestly
· Lead account planning and growth, identifying new services and opportunities
· Work with operations, creative and delivery leads to make sure the client gets what was promised
· Own contract discussions, scope changes and renewals alongside senior leadership
· Handle escalations, resolve issues and protect the relationship when things get difficult
Qualifications, Training and Experience:
· Degree in Business, Account Management or related field, or relevant industry experience
· Extensive account leadership experience in an agency, marketing services or outsourced services business
· Strong commercial instincts and real comfort with numbers, contracts and margin
· Credible with senior client stakeholders and able to hold your own in the room
· Track record of growing accounts, not just running them
· Strategic thinker who can still get into the detail when it counts
Desirable
· Experience in life sciences, pharma, or consumer health
· Understanding of artwork, packaging or marketing operations service models
· Experience of client onboarding and transition programmes
Pay: From £75,000.00 per year
Work Location: Hybrid remote in Manchester
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