The ideal candidate will have a technical foundation, preferably in:
- Software Development
- Systems Analysis
- Data Analytics
- Database Management
- Related technical disciplines
The role is not heavily focused on coding; however, candidates must possess enough technical knowledge to understand system architecture, data structures, integrations, and underlying logic.
Core Technical Skills
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Strong troubleshooting and root cause analysis capability.
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Ability to understand complex systems and trace issues through multiple interconnected applications.
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Solid understanding of system architecture and data relationships.
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Advanced Excel skills, including data manipulation and validation.
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Experience with databases, data analysis, or development-related activities.
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Understanding of programming concepts and system behavior.
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Analyze, troubleshoot, and resolve issues impacting internal and external users of the CPQ ecosystem.
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Perform root cause analysis and identify sustainable solutions to system and process-related problems.
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Support and maintain product configuration, pricing, and quoting systems, with a primary focus on the Tacton CPQ platform.
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Manage data updates, maintenance activities, and system configurations while ensuring data integrity and quality.
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Understand and support the interaction between databases, CPQ platforms, and surrounding business systems.
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Collaborate with global stakeholders and cross-functional teams to address operational and technical challenges.
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Support ongoing system improvements and process optimization initiatives.
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Create and maintain reports, analytics, and data validations as needed.
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Familiarity with Salesforce is considered a plus, especially for understanding integrations and troubleshooting root causes.
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