A well-established company in Cape Town is seeking a hands-on and customer-focused Field Service Technician to install, maintain, service and repair a range of electronic and electro- mechanical equipment.
Minimum Requirements
- Grade 12 (Matric).
- Minimum of 2 years' experience in an electrical and/or mechanical service environment.
- Basic electrical and mechanical fault-finding experience.
- Strong troubleshooting and problem-solving abilities.
- Experience servicing, repairing or maintaining industrial, electronic or electro-mechanical equipment.
- Valid Code 08 driver's licence.
- Own reliable vehicle.
- Computer literate with proficiency in Microsoft Word, Excel, Outlook and PowerPoint.
- Willingness to travel extensively, including cross-border travel.
- Willingness to work overtime and participate in after-hours standby when required.
Key Responsibilities
- Install, commission and maintain electronic and electro-mechanical equipment according to manufacturer specifications.
- Diagnose, troubleshoot and repair equipment faults efficiently.
- Perform preventative maintenance and servicing of customer equipment.
- Provide operator training during equipment installations.
- Respond to customer breakdowns and technical queries promptly.
- Deliver telephonic, email and remote technical support.
- Travel extensively throughout the Northern Provinces of South Africa and neighbouring countries to provide on-site service.
- Assist the Sales team with equipment demonstrations and technical support.
- Build and maintain strong customer relationships while promoting the company's professional image.
- Assist customers in maximising the performance and value of their equipment.
- Complete all service reports, job cards and related administrative documentation accurately and timeously.
- Collaborate with colleagues and other departments on technical improvements and product development.
- Participate in after-hours standby and emergency call-outs when required.
- Ensure compliance with company policies, procedures and safety standards.
- Perform any additional duties reasonably required by management.
Desired Skills:
- field service technician
- Field Service Engineer
- Service Technician
Employer & Job Benefits:
- Plus petrol allowance and cell phone allowance
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