Melbourne City, Victoria
Job Summary
Core SAP Expertise
Minimum 6+ years of SAP functional support and configuration experience .
Strong hands-on experience in:
SAP Warranty Management
SAP Quality Management (QM)
Defect Processing
Claims Management
Quality Notifications
Inspection Planning and Results Recording
Corrective and Preventive Action (CAPA) processes
SAP S/4HANA Experience
Demonstrated experience working within SAP S/4HANA environments .
Strong understanding of:
S/4HANA data model
Business Partner architecture
Fiori applications
Embedded analytics and reporting
Automotive Industry Knowledge
Experience supporting automotive manufacturers, distributors, dealerships, or heavy equipment organizations.
Understanding of:
Vehicle warranty processes
Service campaigns and recalls
Defect tracking
Supplier quality management
Dealer claim processing
Integration Experience
Strong knowledge of integration with:
SAP VMS
SAP SD
SAP MM
SAP PM/EAM (desirable)
SAP EWM (desirable)
Technical Skills
Advanced ABAP debugging capabilities.
Knowledge of:
User Exits
BAdIs
Enhancements
BAPIs
IDocs
CDS Views
OData Services
Fiori troubleshooting
Ability to independently analyze custom developments and technical defects.
Key Responsibilities
1. To architect| design and develop (through Team) solution for product/project & sustenance delivery
2. To support as an SME
3. To ensure knowledge up-gradation and work with new technologies so that the solution is current and meets quality standards and the client requirements
4. To train and develop team so as to ensure that there is an adequate supply of trained manpower in the said technology and deliver risks are mitigated
5. To gather specifications and deliver solutions to the client organization based on understanding of a domain or technology
6. To review project deliverables.
7. To recommend client value creation initiatives and implement industry best practices (on specific technology/product)
Skill Requirements
Soft Skills
Excellent verbal and written communication skills.
Strong stakeholder management and customer-facing experience.
Ability to work independently in complex support environments.
Strong analytical and problem-solving skills.
Proven experience working with distributed global teams and executive stakeholders.
Commitment to quality, continuous improvement, and service excellence.
Other Requirements
Commitment to quality, continuous improvement, and service excellence.
Industry Preference
Automotive, Manufacturing, Vehicle Distribution, Heavy Equipment, Industrial Products
Employment Type
Full-Time | SAP Managed Services / Application Support Services
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