The role is a mix of operations and community management, and is equal parts fun, challenging, and rewarding. You will be the process owner of the day-to-day maintenance of our spaces and the client management side of a coworking space.
You’ll ensure the smooth operations of our sites, and work closely with the Loft Site Operations team for inventory management, compliance, and infrastructure. The role will suit you if you have customer service experience, enjoy working with people, and like finding solutions to challenges.
Responsibilities:
- Responsible in welcoming guests in the Loft office; assisting government agencies during site inspections
- Oversees overall guest experience, sorts mail and answers direct phone calls / provide general support to guests
- Coordinate and arrange the Company service schedule for onsite and offsite meetings of 99ers
- Respond to client / guest inquiries
- Build community relationship with our Lofters, VO clients, TaoCrowd Partners, and 99ers
- Ensure queries and concerns from internal and external parties (e-mail, SMS and calls) are addressed professionally and promptly
- Work closely with the Loft and other Divisions such as Money Matters, Launchpad, P&C, and other internal teams to provide support as needed
- Coordinate and work alongside other departments, especially the custom buildout vendors, initializing new projects that are relevant to the company’s growth
- Oversees general site operations and gives reports to the management
- Resolve space and/or onsite issues and escalate to management when necessary
- Monitor and keep track of project status and provide updates accordingly
- Generate relevant reports as needed
- Maintain an effective and organized filing system, and ensure that documents (both hard and soft copies) are readily available when needed
- Manage online and physical filing systems
- Work setup and schedule: Onsite from Mondays to Fridays (8 am to 5 pm)
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