The Website Project Manager is primarily responsible for ensuring that clients who have purchased Agent Image X, Agent Pro, Property Pro, Semi-Custom, and Access websites receive best-in-class websites and customer service.
They also:
- Assist our clients through the website production process until their website is launched.
- Act as the bridge between our clients and the development team.
- Ensure the project remains within scope.
- Report the progress of projects to clients on a regular basis.
- Try to keep the project timeline within the approved schedule.
- Proactively make suggestions to clients on how to improve their online presence through industry best practices.
Responsibilities include:
- Manage the website projects in production.
- Must maintain excellent customer relationship.
- Assist in tracking web project issues and drive their resolution.
- Create project status reports and deliver status updates to clients and manager.
- Determine what our clients’ goals are and provide expert advice on how clients can achieve these goals.
- Is responsible in ensuring that our clients are provided the services that they need in order to achieve their business goals.
- Provide support on internal and client projects.
- Coordinate with our Los Angeles office by phone & email.
- Anticipate errors in the projects prior to clients calling customer support or sales.
- Successful launch of projects with little to no tweaks from Quality Assurance.
- Be Proactive in reviewing the websites for possible issues and revisions.
- Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients' expectations.
- Should not have more than 1 Valid escalation or escalation that lead to cancellation for the last trimester.
- Is able to zero out non-contacts every end of the week.
- Undergo and pass Advanced IDX training.
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