Account Management
- Oversee key SMB partner accounts and cultivate long-term, trust-based relationships
- Consult with partners to assess their needs and articulate the benefits of the partnership
- Drive partner growth and revenue through targeted promotions and expansion initiatives
- Assess partner business requirements and tailor product solutions accordingly
- Suggest suitable company products and services to enhance partnership value
- Assist with collections activities to maintain compliance standards
- Ensure account records are accurate, complete, and regularly updated
- Keep up to date with product knowledge, service offerings, and market developments
- Research industry trends and gather competitive insights
- Champion the client's interests to enhance their overall partnership experience
Client Management
- Attend and contribute to meetings involving clients and merchant partners
- Act as the point of contact between clients and merchant partners for project-related matters
- Compile and deliver reports as required by clients
- Perform on-site visits regularly to oversee day-to-day operations
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