48.0 hours Modules & Polymer Products, Motherson Technology Services Limited (MTSL) PuneIndia
At Motherson, we’re committed to creating long-term jobs and advancing global careers. Featured on TIME’s World’s Best Companies list, we are a diversified global design, engineering, manufacturing, assembly and logistics specialist, delivering full-system solutions to customers across industries. With a focus on innovation, quality and sustainability, we strive to be a trusted industrialisation partner and an employer that nurtures a diverse, inclusive workplace.
Our Modules and Polymer division leads automotive innovation, producing everything from plastic components to complex integrated systems. Trusted by major OEMs worldwide, we also specialise in mould design, tooling, and high-quality upholstery for passenger vehicles. Join us in shaping the future of mobility.
What you'll do
- Handle and resolve customer complaints related to product quality and process issues.
- Prepare and implement 8D reports for customer complaints and ensure timely closure of corrective actions.
- Perform root cause analysis using problem-solving tools such as 5 Why, Fishbone Analysis, Pareto Analysis, and Why-Why Analysis.
- Coordinate with Quality, Production, Process Engineering, and other cross-functional teams to identify and resolve issues.
- Monitor and analyze process performance using SPC (Statistical Process Control) techniques.
- Support MSA (Measurement System Analysis) activities to verify the reliability and capability of measurement systems.
- Prepare, review, and update PFMEA and Control Plans based on process changes and identified risks.
- Prepare PowerPoint presentations and technical reports for customer and internal reviews.
- Communicate effectively with customers regarding complaint status, corrective actions, and improvement activities.
- Follow up on corrective and preventive actions to ensure effective implementation and recurrence prevention.
Process Engineer – Key Responsibilities
- Manage and monitor moulding, coating, and assembly processes related to automotive lighting products.
- Ensure processes are carried out according to standard operating procedures, quality requirements, and customer specifications.
- Monitor process parameters and product quality using SPC techniques.
- Support MSA studies to ensure measurement systems are accurate and reliable.
- Identify process abnormalities and perform root cause analysis using appropriate problem-solving tools.
- Implement corrective and preventive actions to reduce rejection, rework, and process variation.
- Prepare and maintain PFMEA, Control Plans, work instructions, and process-related documents.
- Handle and allocate manpower according to production requirements and process needs.
- Coordinate with Production, Quality, Maintenance, and other departments to resolve process-related issues.
- Support continuous improvement activities to improve productivity, quality, and process efficiency.
- Monitor production performance and take necessary actions to achieve quality and production targets.
- Conduct process follow-up and ensure proper implementation of improvement actions on the shop floor.
What we offer
- Opportunity to work in a professional and growth-oriented manufacturing environment.
- Exposure to automotive lighting processes, including moulding, coating, and assembly.
- Opportunities to develop expertise in SPC, MSA, PFMEA, Control Plan, 8D, and problem-solving methodologies.
- Hands-on experience in process improvement, quality management, and customer complaint resolution.
- Opportunity to work with cross-functional teams and customers on technical and quality-related issues.
- Continuous learning and development through technical training and practical exposure.
- Opportunities to contribute to continuous improvement, productivity enhancement, and quality improvement projects.
- A collaborative work environment that encourages teamwork, communication, innovation, and professional development.
- Career growth opportunities based on performance, skills, and contribution to the organization.
What we are looking for
- A motivated and result-oriented Process Engineer / Customer Support Professional with strong knowledge of automotive lighting manufacturing processes, including moulding, coating, and assembly. Experienced in quality and process improvement activities using SPC, MSA, PFMEA, Control Plan, 8D, and problem-solving tools.
- Skilled in root cause analysis, customer complaint handling, corrective and preventive actions, process monitoring, manpower handling, and cross-functional coordination. Possess good communication, analytical, presentation, and team-management skills, with the ability to work effectively with customers, production, quality, and other departments.
- Committed to achieving customer satisfaction, product quality, process efficiency, and continuous improvement while maintaining safety and production requirements.
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