Operations Manager
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Reach the decision-maker — $5About the role
**Overview**
We are seeking a dynamic and experienced Operations Manager to oversee the daily operations of our organisation. The ideal candidate will possess strong leadership qualities, exceptional organisational skills, and a proven track record in management roles within social housing or registered housing association. This role offers an exciting opportunity to lead a diverse team, optimise operational efficiency, and contribute to the organisation’s strategic growth.
**Responsibilities**
* Lead and supervise daily operations to ensure seamless business functioning. * Line manage the operational team * Oversee retail management activities, including merchandising, stock control, and sales strategies. * Develop and implement sales management initiatives to meet organisational targets. * Coordinate with various departments to streamline processes and improve operational workflows. * Maintain excellent communication with staff, residents, and stakeholders through professional phone etiquette and interpersonal skills. * Oversee the onboarding of new properties and portfolios * Lead on the onboarding of new managing agents and act as key relationship manager to all managing agents * Oversee administrative tasks such as reporting, record keeping, and compliance with company procedures. * Provide leadership during organisational changes or project implementations, ensuring smooth transitions. * Analyse performance metrics to identify areas for improvement and implement corrective actions. * Prepare high level Board level Operations report covering new business, asset managment and tenancy management.
**Requirements**
* Proven experience in management roles within social housing or within a registered housing association environment. * Strong leadership skills with the ability to manage diverse teams effectively. * Excellent organisational skills with a keen eye for detail and time management. * Effective communication skills, both verbal and written; proficiency in multiple languages or bilingual abilities are highly advantageous. * Experience working in regulated sectors. * Demonstrated ability to motivate staff and foster a collaborative team environment. * Strong organisational skills with the capacity to handle multiple priorities efficiently. * Good phone etiquette coupled with professional interpersonal skills. * Relevant qualifications or certifications in management or related fields are desirable but not mandatory.
This role is ideal for a proactive leader eager to make a significant impact within our organisation by driving operational excellence and team success.
Pay: £65,000\.00 per year
Benefits:
* Company pension * Sick pay
Work Location: Remote
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