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International, diverse, and highly collaborative working environment
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Hybrid way of working (not less than 2 times per week in the office)
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Private life insurance (Ergo Hestia)
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Comprehensive medical care (Lux Med)
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Pension scheme (PPK with PZU)
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Multisport card supporting an active lifestyle
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Annual performance bonus (STI) rewarding results and contribution
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Accident-free bonus awarded when defined safety targets are met and no incidents occur on the manufacturing site
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Manage and improve hardware lifecycle management and device return processes.
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Monitor and develop reporting using Power BI, ServiceNow and other tools.
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Maintain and improve End User Devices data quality in CMDB.
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Provide technical support, troubleshoot issues and coordinate with IT partners and vendors.
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Maintain ITSM tickets, documentation, runbooks and knowledge articles.
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Support service improvements, automation opportunities and operational efficiency.
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Act as a backup for Poland onsite IT support when needed.
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Bachelor's degree in IT/Information Systems or equivalent experience.
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2+ years of experience in IT Support, Service Desk, End User Computing or Windows administration.
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Knowledge of Microsoft Excel, Power BI, SCCM and Intune.
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Understanding of ITSM processes, change management and technical documentation.
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Basic PowerShell skills and strong troubleshooting abilities.
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Cyber security awareness.
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Good English communication skills and a collaborative mindset.
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