Key Responsibilities:
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Welcome all guests, visitors, and patrons with courtesy, professionalism, and enthusiasm.
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Open and close doors for guests entering and leaving the hotel.
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Assist guests with luggage and coordinate with Bell Attendants when required.
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Provide directions and information regarding hotel facilities, services, events, and local attractions.
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Assist guests with transportation arrangements, including taxis and private vehicles.
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Maintain a clean, organized, and presentable entrance area at all times.
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Monitor guest arrivals and departures and communicate relevant information to Front Office and Concierge teams.
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Assist in managing traffic flow at the hotel entrance.
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Support VIP arrivals and departures in coordination with hotel departments.
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Ensure adherence to hotel safety, security, and service standards.
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Handle guest inquiries and requests promptly and professionally.
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Report any suspicious activity, safety hazards, or maintenance issues to the appropriate department.
Qualifications & Experience:
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High school diploma or equivalent qualification.
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Previous experience in a luxury hotel, hospitality, customer service, or guest relations role is preferred.
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Excellent interpersonal and communication skills.
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Professional appearance and grooming standards.
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Ability to remain courteous and calm under pressure.
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Good knowledge of hospitality etiquette and guest service standards.
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Ability to stand for extended periods and perform physical duties when required.
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Basic knowledge of local attractions, transportation options, and surrounding areas is an advantage.
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Fluency in English is required; additional languages are an advantage.
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