Greetings from Pan Asia Software Solutions!!!
We have an Immediate Opening Functional Application Support Specialist-DMS/SFA with our reputed Client.
Client Location Garden Mid Valley, Kuala Lumpur.
Experience: 3+ years
Note:
Monday to Friday - Onsite at Client HQ office in Gardens Mid Valley
Weekend (Saturday & Sunday) remote support within Klang Valley
Role Summary
Position : Functional Application Support Specialist-DMS/SFA (Malaysia)
Quantity : 1 HC + 1 backfill engineer
Location : Garden Mid Valley, Kuala Lumpur
Contact Period : 1 Year
Job Scope Summary - Functional Application Support Specialist, DMS/SFA (Malaysia)
Scope: L1 Managed Service (1 primary person with 1 backfill)
Role Description
BAU / Key User Support - Primary Role
- Provide dedicated frontline/key-user support for DMS/SFA in Malaysia, with BAU application support
as the primary responsibility and UAT/project rollout support as a secondary responsibility
- Act as the first point of contact for DMS/SFA issues from distributor, sales and business users
- Troubleshoot and validate issues before escalation
- Identify whether issues related to user/process, configuration, master data, device/connectivity,
integration or system defects
- Collect screenshots, error details, transaction information, and other evidence
- Log, categorise, track, and follow up tickets with L2/L3 and Danone IT
- Coordinate fixes/workarounds, perform retesting, update users and support ticket closure
- Support approved user access, basic setup, configuration and operational queries
- Maintain FAQs, troubleshooting guides, support documentation and knowledge articles
- Monitor recurring issues and provide regular ticket/support reporting
- May expand the role to other applications / other country
UAT & Project Support - Secondary
- Support preparation and execution of UAT, end to end and regression test
- Document defects and track them through JIRA/support workflow
- Retest fixes and support UAT readiness
- Support distributor rollout activities including:
1. User Onboarding and Training
2. Device/system readiness
3. Pilot and Go Live Support
4. User handholding
5. Hypercare and stabilisation
6. Transition from Project Support into BAU
Interested Share updated resume to nithyag@panasiagroup.net or Watsapp: +60 165720562 along with below details
Current Salary:
Expected Salary:
Notice Period:
Total Exp:
Relevant Exp:
{Note: if it doesn't suit you, please refer your matching friends or kindly ignore it}
Nithya Senior IT Talent Acquisition Specialist
HP : +6016 572 0562
Interested Share updated resume to nithyag@panasiagroup.net or Watsapp: +60 165720562 along with below details
Current Salary:
Expected Salary:
Notice Period:
Total Exp:
Relevant Exp:
{Note: if it doesn't suit you, please refer your matching friends or kindly ignore it}
Nithya Senior IT Talent Acquisition Specialist
HP : +6016 572 0562
Pay: RM4,000.00 - RM6,500.00 per month
Work Location: In person
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