The Sales Consultant will drive membership growth by converting qualified membership applications and leads into active, approved members. The role focuses on membership sales conversion, disciplined pipeline management, accurate application administration and data-driven reporting.
The successful candidate will be analytical, detail-oriented and target-driven, with the administrative discipline to keep every application, record and report accurate and current. The role works closely with the Marketing, Membership, Finance and Education teams to ensure a smooth, compliant and timely journey from first enquiry to active membership.
Duties & Responsibilities
Membership Sales Conversion
- Convert qualified inbound applications and enquiries into paid, approved memberships.
- Proactively follow up on unpaid but eligible applications and stalled leads to recover and close opportunities.
- Support the transition of eligible students and EISA candidates into active membership.
- Advise applicants on the most appropriate company designation based on their qualifications and experience.
- Work with the Marketing team on campaigns, lead lists and conversion initiatives. Pipeline Management and Sales Analysis
- Manage a structured sales pipeline in the CRM, ensuring every opportunity has a current status, next action and follow-up date.
- Analyse pipeline, conversion and drop-off data to identify trends, bottlenecks and opportunities for improvement.
- Track performance against targets and recommend practical actions to improve conversion rates and turnaround times. Application Administration and Compliance
- Ensure all application documentation is complete, accurate and uploaded in line with company Standard Operating Procedures (SOPs).
- Verify company, SAQA and SARS requirements, including Tax Compliance Status, SARS Readiness and RPL assessments, before applications are submitted for approval.
- Issue and follow up on membership invoices.
- Maintain a complete audit trail of all applicant communication and activity.
- Prepare commission sheets accurately and within the required deadlines.
Reporting
- Maintain an accurate, up-to-date membership sales dashboard.
- Prepare weekly pipeline and conversion reports and monthly performance summaries for the Head of Marketing.
- Ensure data integrity across the CRM, membership and finance systems.
Applicant Experience
- Respond promptly and professionally to enquiries across telephone, email and digital channels.
- Resolve applicant queries at first contact wherever possible and escalate complex matters timeously.
Desired Experience & Qualification
Qualifications
- Matric (Grade 12).
- A Diploma or Degree in Sales, Marketing, Commerce, Business Administration or a related field will be advantageous.
Experience
- Two to four years' experience in a target-driven sales or conversion role, preferably in one or more of the following areas: o Membership or subscription sales o Financial services, tax or accounting o Professional bodies or education o Inside sales or lead conversion
- A proven track record of meeting or exceeding sales targets.
- Experience working with a CRM system.
Desired Skills:
- Telesales
- Sales Consultant
About The Employer:
Join a well established company based in Pretoria for a fixed-term period of 6 months.
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