IT Engineer - Based in Vietnam

Job Highlights

The IT Engineer will provide on-site and remote IT infrastructure and end-user support for the Hanoi operation, working closely with Corporate IT to ensure stable, secure, and standardized IT services. The role supports digital workplace operations, local infrastructure, and regional IT initiatives, ensuring alignment with corporate IT policies and standards.

Responsibilities

IT Operations & End-User Support

• Provide Level 1 / Level 2 IT support for end users, including desktops, laptops, printers, mobile devices, and standard office applications.
• Handle incident resolution, service requests, and basic troubleshooting for hardware, software, and network-related issues.
• Coordinate with Corporate IT and external vendors for escalated (L3) support when required.

Infrastructure & Systems Support

• Support local IT infrastructure including LAN/WAN, Wi-Fi, servers (physical or virtual), and basic network equipment.
• Assist in user account management (Active Directory / Azure AD), email setup, and access control in line with corporate policies.
• Perform routine system checks, basic monitoring, and health verification of IT systems.

Microsoft 365 & Digital Workplace

• Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and endpoint security configurations.
• Assist in onboarding and offboarding activities (account provisioning, access removal, asset handover).
• Support adoption of corporate digital tools and follow standard operating procedures (SOPs).

IT Security & Compliance

• Enforce IT security policies, endpoint protection standards, and basic cybersecurity hygiene at the site level.
• Assist in vulnerability remediation, patching, and security incident reporting.
• Ensure compliance with corporate IT standards, audits, and documentation requirements.

Asset & Vendor Management

• Maintain accurate IT asset inventory (hardware, licenses, peripherals).
• Assist with quotations, purchase requests (PR/PO), and coordination with local IT vendors and service providers.
• Support IT equipment lifecycle management (deployment, replacement, disposal).

Documentation & Continuous Improvement

• Maintain and update IT documentation, SOPs, and user guides.
• Provide user training and basic IT awareness where required.
• Support regional or global IT projects as assigned by Corporate IT.

Requirements

Technical Skills

• Good understanding of Windows OS, basic networking, and end-user computing environments.
• Familiarity with Microsoft 365, Active Directory / Azure AD, and endpoint management concepts.
• Basic knowledge of IT security practices (antivirus, patching, access control).

Professional Skills

• Strong problem-solving and troubleshooting mindset.
• Good communication skills; able to work with both local users and regional IT teams.
• Self-motivated, willing to learn, and able to work independently with minimal supervision.

Qualifications:

• Education: Diploma or Degree in Information Technology, Computer Science, or related field.
• Experience:
• 1–3 years of experience in IT support, infrastructure, or digital workplace roles.

• Experience in manufacturing or multi-site environments is an advantage.

• Certifications (Preferred but not mandatory):
• Microsoft, ITIL, or other recognized IT certifications.

Other Requirements

• Willingness to support regional IT initiatives and follow corporate IT governance.
• Ability to work on-site in Hanoi with occasional coordination outside normal business hours if required.
• English communication skills sufficient for regional collaboration. Career Level:Senior Executive

The above statements reflect the general tasks, duties, activities and/or responsibilities necessary to describe this position and is not intended to set forth all of the specific requirements of the job. These job duties/responsibilities may change or vary in response to business needs.

Only shortlisted candidates will be notified

Sunningdale Tech is an equal opportunity employer – we believe that a diverse and inclusive workforce will cultivate a vibrant, productive and innovative workplace where all employees are truly respected and valued.

All qualified applicants shall be considered for employment regardless of age, race, gender, gender identity, religion, marital status, medical condition, mental or physical disability, national origin, political and/or third party affiliation or veteran status. All offers of employment shall be conditioned upon successful completion of background checks, valid work passes and medical screenings, as applicable and/or mandated by law, and subject to the applicable local laws and regulations.

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