- Take on a leadership role by formulating and executing strategic plans in line with company objectives
- Set and ensure the reach of relevant team KPIs to help maintain excellent performance
- Guide and assist clients in submitting necessary documents for BIR permit processing
- Act as the liaison between clients and BIR, facilitating smooth communication and timely processing
- Manage follow-ups with BIR and clients, ensuring swift and accurate processing
- Address client inquiries and concerns related to permit processing
- Update and maintain trackers for accurate record-keeping
- Provide suggestions for process improvements to enhance efficiency
- Serve as the main point of contact for clients' BIR-related concerns
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