Digital Transformation Project Manager (NetSuite & SharePoint)
Location: Melbourne, VIC (Preferred)
Travel: National travel across Australia required
Duration: 18-Month Contract
Industry: Retail / Franchise Operations / Digital Transformation
Eligibility: Must have valid driver's license / Must be legally allowed to work in Australia, unfortunately no sponsorship is offered for this role.
About the Opportunity
We are seeking an experienced Digital Transformation Project Manager to support a large-scale business transformation program involving the rollout and adoption of NetSuite, SharePoint, and other business-critical technologies across a nationwide franchise network.
This is a hands-on role focused on driving successful implementation, stakeholder engagement, change management, user adoption, and operational readiness. You will work closely with customer leadership, franchise owners, end users, and technology delivery teams to ensure a smooth transition to new systems and ways of working.
This position is best suited to a strong communicator who excels at building relationships, managing change, and supporting business transformation initiatives across geographically dispersed locations.
Key Responsibilities
Project Delivery & Transformation Support
- Support the successful rollout of NetSuite, SharePoint, and associated business systems across multiple franchise locations.
- Coordinate project activities, timelines, risks, issues, and stakeholder communications.
- Monitor implementation progress and ensure business readiness milestones are achieved.
- Identify and escalate risks that may impact rollout success or adoption.
- Provide regular status updates to project sponsors and leadership teams.
- Ensure consistency of delivery standards across all locations.
Stakeholder Engagement
- Act as the primary liaison between franchisees, business stakeholders, implementation partners, and project leadership.
- Build trusted relationships with franchise owners, operational teams, and key decision-makers.
- Facilitate workshops, meetings, and project communications.
- Gather feedback from end users and ensure concerns are addressed appropriately.
- Maintain visibility of project sentiment, adoption challenges, and operational impacts.
Change Management & User Adoption
- Drive change management activities to support successful user adoption.
- Assist with training, communications, and user enablement initiatives.
- Assess organisational readiness for go-live.
- Develop strategies to minimise resistance and maximise engagement.
- Identify additional support or training requirements and coordinate appropriate actions.
Franchise & Site Readiness
- Travel to franchise and business locations throughout Australia.
- Conduct readiness assessments prior to deployment activities.
- Support go-live activities and hypercare periods.
- Assist sites through transition and stabilisation phases.
- Monitor adoption metrics and operational outcomes.
SharePoint & Collaboration Improvement
- Support adoption and optimisation of Microsoft SharePoint as part of the transformation program.
- Assist business users with document management, collaboration processes, and information governance practices.
- Work with technical teams to ensure SharePoint solutions align with business objectives.
- Promote best practices across collaborative platforms and digital workplaces.
Required Skills & Experience
Essential
- Proven experience delivering large-scale digital transformation projects.
- Previous Project Manager, Transformation Manager, Change Manager, or Program Coordinator experience.
- Strong stakeholder management and communication skills.
- Experience working directly with customers, business users, and operational teams.
- Demonstrated change management and user adoption experience.
- Ability to manage competing priorities in a complex multi-site environment.
- Experience coordinating technology implementations across geographically distributed locations.
- Strong risk, issue, and dependency management capability.
- Willingness to travel extensively throughout Australia.
Highly Desirable
- Experience with NetSuite implementations or upgrades.
- Experience with Microsoft SharePoint Online and Microsoft 365 collaboration solutions.
- Exposure to CRM platforms such as Salesforce.
- Retail, franchise, or multi-site operational experience.
- Experience supporting enterprise system deployments and business process transformation projects.
Personal Attributes
- Strong communicator who can engage confidently at all levels.
- Solutions-focused and proactive.
- Comfortable working in fast-paced project environments.
- Excellent relationship-building skills.
- Highly organised with strong attention to detail.
- Resilient, adaptable, and capable of influencing without direct authority.
- Passionate about helping organisations successfully adopt new technology.
Ideal Background
We are particularly interested in candidates who have delivered implementations involving:
- NetSuite ERP
- SharePoint Online / Microsoft 365
- Salesforce CRM
- Retail, franchise, or multi-site operations
- Business transformation and change management
- National rollout and adoption programs
If you have a proven track record leading digital transformation initiatives, driving user adoption, and helping businesses successfully embrace new technology, we'd love to hear from you.
Company Overview
Wild Tech are end-to-end digital transformation partners, that leverage a unique industry led approach, combined with market leading platforms, to build Australia’s next generation of digital operating models. The company is Australian owned and operated with a demonstrated national capability. For Wild Tech, the evolution of transformation starts with a deep understanding of industry requirements. That means listening in order to be a step ahead, ensuring that end-to-end business processes, and organisational maturity, are considered in light of the nuances of each platform and their ability to deliver on the promise of truly transformative technology.
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