Assistant Manager – Revenue & Operations
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**Job Summary**
We are seeking an experienced and dynamic Assistant General Manager to oversee daily hotel operations while driving revenue strategy for our hospitality establishment. This hybrid role combines hands\-on operational leadership — staff supervision, guest services — with strategic revenue management, including pricing, forecasting, and market analysis. The ideal candidate brings strong leadership, analytical skills, and a deep understanding of the hospitality industry to maximize both profitability and guest satisfaction.
**Responsibilities**
*Revenue \& Strategy*
* Develop and implement revenue management strategies to maximize occupancy and revenue across all departments * Analyze market trends, booking patterns, and competitor activity to inform pricing decisions * Monitor daily revenue performance and adjust strategies proactively to meet targets * Oversee budgeting and revenue forecasting processes * Collaborate with sales and marketing to align revenue goals with business objectives
*Operations \& Team Leadership*
* Manage daily operations and ensure compliance with company policies and procedures * Supervise and train front desk, reservations, and guest services staff * Handle payroll processing and maintain accurate employee records * Manage inventory, including ordering supplies and conducting stock audits * Maintain a clean, organized, and welcoming property environment
*Guest Relations*
* Ensure excellent service delivery and resolve guest inquiries and issues promptly * Drive sales initiatives through direct guest engagement * Maintain professional phone etiquette and communication standards at all times
**Qualifications**
* Proven supervisory or management experience in the hospitality industry, ideally spanning both operations and revenue management * Strong background in hotel operations, budgeting, and financial reporting * Proficiency in payroll systems and basic financial math * Demonstrated ability to analyze data and develop strategic pricing/revenue plans * Knowledge of hospitality software and revenue management tools preferred * Excellent leadership, time management, and problem\-solving skills * Strong customer service orientation with a focus on guest satisfaction * Bilingual/multilingual proficiency a strong asset for communicating with diverse guests and staff
**Benefits**
* Blue Cross * On\-site parking * Flexible schedule
**Language**
* English (preferred)
**Work Location:** In person
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