Hitting Partner Duties
- Serve as a hitting partner for Prosmash members and guests when scheduled or assigned.
- Provide an engaging, professional, and reliable playing experience appropriate to the member's or guest's level and objectives.
- Help members and guests maximize their court time through rallies, drills, match play, and other appropriate activities.
- Provide basic playing guidance and feedback where appropriate, while recognizing the distinction between hitting-partner services and formal coaching.
- Maintain a professional and welcoming presence throughout all hitting-partner sessions.
Introductory Padel Sessions
- Conduct approved Intro to Padel sessions for new and beginner players.
- Coordinate with other Prosmash coaches when a participant's coaching needs are better suited to another coach.
- Accurately record completed Intro to Padel sessions and whether the session was free or paid.
Paid Coaching Sessions
- Conduct paid padel coaching sessions that are within the scope of coaching services approved by Prosmash and assigned or booked with the employee.
- Maintain a professional and encouraging coaching environment.
- Ensure coaching sessions are properly scheduled and recorded.
- Coordinate with Prosmash management or the designated coaching lead regarding coaching assignments, player requirements, and any session outside the employee's approved scope.
- Provide appropriate feedback regarding player progress, needs, and opportunities for further development.
Padel Activity & Club Coordination
- Assist in coordinating Prosmash padel activities, programs, social games, mix-ins, clinics, and other player-focused initiatives.
- Support the planning and execution of padel events and activities assigned by management.
- Assist with player registration, scheduling, court allocation, player communications, and event-day coordination as required.
- Coordinate with Community Associates, coaches, and management to ensure smooth execution of scheduled padel activities.
- Help identify opportunities to increase participation in coaching, social games, tournaments, and other padel programs.
- Provide feedback to management on member participation, player needs, and opportunities to improve Prosmash's padel offerings.
Community Associate & Member Experience Support
- Welcome members, guests, and first-time visitors in a warm, professional, and energetic manner.
- Assist members and guests with check-ins, bookings, walk-ins, inquiries, and basic requests.
- Help members understand court bookings, coaching programs, events, tournaments, membership offerings, and other club activities.
- Assist new members and guests with club orientation, facilities, house rules, and basic padel information.
- Build positive relationships with members and contribute to a welcoming and active club community.
- Perform other reasonable Community Associate and club-support duties as assigned by management.
Club Operations & Team Support
- Coordinate closely with Community Associates, coaches, and management to ensure a smooth member and guest experience.
- Communicate court schedules, coaching assignments, session requirements, and other operational needs to the appropriate team members.
- Help ensure courts, equipment, and other padel-related areas are ready for scheduled activities.
- Assist the team during busy periods, events, tournaments, and other situations requiring additional operational support.
- Maintain professional conduct and appearance while representing Prosmash.
- Perform other reasonable duties related to the role and operation of the club as assigned by management.
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