- Build strategic relationships with SMB partners based on trust and respect.
- Collaborate with internal departments to facilitate partner’s fulfillment.
- Collate and analyze partners’ business performance to develop strategies that would help grow their business.
- Grow partners’ business and revenue through offering marketing promos and expansion.
- Identify and understand partners’ business needs to be able to customize company product offerings.
- Expand partner merchants’ business by offering other company products and services to further create partnership value.
- Assist in collection efforts as part of business compliance.
- Keep accurate and updated records of account related information.
- Maintain updated knowledge of company products and services.
- Identify industry trends and conduct competitive intelligence initiatives.
- Act as a client advocate with a focus on improving the partner experience.
- Participates in various meetings, brainstorming and ideation with clients and project leads.
- Creates and submits reports to clients as necessary and as required.
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