Job Summary
Perform installation and deployment of products and solutions sold by Microgenesis. Provide excellent post sales technical support to clients by staying up to date with product knowledge and presentations, certifications and trainings, and teamwork spirit with co-engineers and sales personnel.
Essential Job Function
Performs installation and provide post-sales support for external customers at the least possible time to ensure that targeted and reasonable Turn-around time is achieved.
Conduct continuous study, testing and simulation of our products and solutions. Attend internal and vendor sponsored training, or industry events to broaden knowledge and skills. Acquire technical certifications through self-study, sponsored, and paid certification trainings and examinations.
Provide support on pre-sales activities such as preparation of Design, BOM, SOW, POC, Demo and Presentations.
Provide in-house IT support to internal IT of servers and storages of Microgenesis.
Conduct trainings to internal and external customers and co-engineers (cross training)
Prepare, update and submit CRM, E-mail activity report, Service Slip and continuously coordinate with TSC Coordinator.
Perform other functions that maybe assigned by TSC supervisors and Managers such as;
1.Other business/company related matters as needed
2.Provide technical assistance to other business groups
3.Provide in-house IT support to internal IT of Microgenesis
Skills/Abilities
Presentation skills
Above average oral and written communication skills
Analytical and problem-solving skills
People skills/Customer and inter-personal skills
Project Management skills is an advantage
Good oral and communication skills
Good customer relationship skills
Good interpersonal skills
Able to work under pressure
Systematic and organized
Personal Characteristics
Dedicated and passionate
Sense of urgency
Initiative/proactive
Flexible
Self-confident
Can work under pressure
Organized and detail oriented
Dependable/reliable
Team player
Benefits:
- Company Christmas gift
- Company events
- Free parking
- Health insurance
- Life insurance
- On-site parking
- Opportunities for promotion
- Paid training
- Promotion to permanent employee
- Work from home
Work Location: In person
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