Main Responsibilities:
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Assist in the daily operations of the Lobby Lounge, ensuring the highest standards of service and guest satisfaction.
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Lead, train, and motivate the service team to deliver impeccable service and hospitality.
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Supervise and manage staff performance, providing coaching, training, and development opportunities.
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Monitor and control inventory and stock levels, ensuring proper organization and minimizing waste.
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Collaborate with the kitchen and bar teams to ensure smooth service and efficient communication.
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Handle guest feedback and resolve any concerns in a professional and timely manner, ensuring positive guest experiences.
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Assist with scheduling, staff allocations, and other operational tasks to ensure smooth daily operations.
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Oversee the implementation of hotel policies and procedures, ensuring compliance with health and safety regulations.
Candidate Profile:
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Minimum of 2-3 years of experience in a similar role within a luxury hotel or fine-dining establishment.
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Strong leadership and interpersonal skills with the ability to motivate and manage a diverse team.
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Excellent communication skills in English (additional languages are a plus).
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In-depth knowledge of food and beverage operations and service standards.
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Exceptional organizational skills and attention to detail.
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Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
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A proactive and guest-focused attitude with a passion for delivering high-quality service.
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Flexibility to work varied shifts, including weekends and holidays.
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