About the Role
The Butler provides personalized, discreet, and high-end service to assigned guests, ensuring a seamless and memorable luxury stay. The role focuses on anticipating guest needs, managing special requests, and delivering exceptional personalized services.
Responsibilities:
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Provide personalized butler services to VIP and assigned guests
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Handle guest requests, preferences, and special arrangements
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Coordinate with Housekeeping, Front Office, and F&B for guest needs
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Handle guest concerns promptly and effectively, ensuring complete guest satisfaction
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Arrange dining, transportation, and in-room experiences
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Prepare and serve a variety of alcoholic and non-alcoholic beverages, including classic cocktails, coffees, and specialty drinks
Qualifications:
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Diploma in Hospitality or related field preferred
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2–4 years’ experience as Butler or in luxury hotel guest service
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Strong communication and interpersonal skills
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High level of professionalism, grooming, and discretion
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Knowledge of VIP service standards in luxury hotels
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Flexible to work shifts, weekends, and holidays
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Fluency in English (mandatory)
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Additional languages highly preferred: Russian, French, Spanish, Italian, Arabic
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