Key Responsibilities:
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Oversee daily hotel operations during assigned shifts and ensure all departments maintain high service standards.
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Act as the Manager on Duty and ensure a seamless guest experience throughout the hotel.
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Handle guest requests, feedback, and complaints professionally and ensure timely resolution.
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Coordinate with Front Office, Housekeeping, F&B, Engineering, Security, and other departments to address operational requirements.
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Monitor hotel presentation, cleanliness, service quality, and compliance with established standards.
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Support VIP arrivals, special occasions, and other guest requirements.
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Conduct regular operational checks and address any issues promptly.
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Lead, guide, and support colleagues during the shift to ensure efficient service delivery.
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Manage operational incidents and escalate significant matters to senior management when required.
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Ensure proper shift handovers, communication, and completion of daily reports.
Requirements:
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Previous experience as a Duty Manager, Assistant Front Office Manager, or similar role in a 5-star hotel.
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Strong knowledge of hotel operations and luxury hospitality standards.
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Excellent guest service, communication, and interpersonal skills.
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Strong leadership, decision-making, and problem-solving abilities.
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Professional appearance and a positive, guest-oriented approach.
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Excellent command of English; additional languages are an advantage.
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Ability to work under pressure and manage multiple priorities.
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Flexible to work shifts, weekends, and public holidays.
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