Key Responsibilities:
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Welcome, acknowledge, and professionally engage with guests, creating a warm and personalized arrival experience.
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Manage reservations, walk-ins, waiting lists, table allocations, and seating arrangements efficiently.
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Escort guests to their tables and ensure all guest preferences, VIP details, and special occasions are communicated to the team.
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Maintain strong knowledge of menus, promotions, outlet concepts, operating hours, and hotel facilities to confidently assist guests.
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Proactively anticipate guest needs, handle requests and feedback, and ensure appropriate follow-up.
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Coordinate closely with F&B and other hotel departments to ensure a seamless and consistent guest experience.
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Support the Restaurant Manager with daily operations and guest flow.
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Maintain impeccable grooming, presentation, cleanliness, and compliance with luxury hotel service standards at all times.
Candidate Requirements:
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Previous experience as a Hostess, Senior Hostess, Guest Relations, Guest Ambassador, or similar role within a 5-star hotel or luxury restaurant.
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Excellent communication and interpersonal skills, with a confident and welcoming personality.
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Strong knowledge of restaurant reservations, seating procedures, and guest relations.
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Passion for delivering personalized service and creating memorable guest experiences.
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Excellent organizational skills, attention to detail, and ability to manage multiple priorities.
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Strong problem-solving and complaint-handling skills with a professional and composed approach.
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Good command of English; additional languages are an advantage.
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Flexible and able to work shifts, weekends, and public holidays in a fast-paced luxury hospitality environment.
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