Key Responsibilities:
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Supervise daily operations of the assigned F&B outlet and ensure smooth and efficient service.
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Lead, motivate, and support the team to deliver personalized service in line with 5-star luxury standards.
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Welcome and interact with guests, with a focus on providing attentive service.
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Monitor service quality, guest satisfaction, cleanliness, and adherence to hotel standards.
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Handle guest requests, feedback, and complaints professionally and ensure appropriate follow-up.
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Coordinate with the kitchen and other hotel departments to ensure seamless operations.
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Assist with staff training, briefing, scheduling, and daily operational requirements.
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Support inventory control and ensure compliance with hotel policies and procedures.
Requirements:
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Previous experience as an F&B Supervisor or in a similar supervisory role within a 5-star hotel or luxury hospitality environment.
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Fluent Russian and good English communication skills.
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Strong knowledge of F&B operations and luxury service standards.
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Excellent communication, leadership, and guest-handling skills.
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Well-groomed, professional, and guest-focused with a positive attitude.
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Ability to work flexible shifts, including weekends and public holidays.
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