Key Responsibilities:
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Welcome guests, present menus, explain menu items, and provide recommendations when required.
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Take and accurately process food and beverage orders, ensuring all guest preferences and special requests are communicated to the relevant team.
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Serve food and beverages efficiently and professionally, following established service standards and sequence of service.
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Maintain excellent knowledge of menus, ingredients, allergens, beverages, promotions, and outlet offerings.
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Monitor guest needs throughout the dining experience and proactively provide attentive and personalized service.
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Coordinate closely with the kitchen, bar, hostess, and other F&B team members to ensure smooth and timely service.
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Process guest bills and payments accurately and handle any billing enquiries professionally.
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Maintain cleanliness, organization, and presentation of tables and service areas in accordance with luxury hotel standards.
Candidate Requirements:
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Previous experience as a Waiter/Waitress or in a similar F&B service role, preferably within a 5-star hotel or luxury restaurant.
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Strong knowledge of food and beverage service standards and restaurant operations.
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Excellent communication and interpersonal skills with a guest-focused approach.
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Good knowledge of menu items, ingredients, and basic food safety and allergen awareness.
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Positive attitude, professional appearance, and genuine passion for hospitality.
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Strong attention to detail with the ability to manage multiple guest requirements efficiently.
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Good command of English; additional languages are an advantage.
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Flexible to work shifts, weekends, and public holidays in a fast-paced luxury hospitality environment.
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