Department Operations LevelExperienced (Team Lead) LocationManila The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Oversee the sorting center processes (such as inbound, sorting and outbound) and team members to ensure all Key Performance Indicator (KPI) and targets are achieved
- Create of schedule and monitoring of tasks and duties; manage overall performance and attendance
- Ensure all deliveries are received, checked, processed and endorsed to the next process within agreed timelines
- Notify appropriate departments when there is non-conformance or shortage/overages are found
- Ensure all transfers are processed immediately upon arrival into the warehouse
- Provide reports to Functional Lead and/or SOC Lead for internal performance reporting
Requirements:
- Graduate of Bachelor of Science in Industrial Engineering
- Preferably has 2-5 years of experience in E-commerce, Logistics and Warehousing
- Has supervisory experience, both for direct and agency employees
- Keen with details and has background in process improvement
- Knowledgeable with MS and Google Applications
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