- Manage the sourcing, evaluation, comparison, and relationship with vendors and strategic service partners to support business development and operational requirements.
- Manage vendor partnerships to ensure quality, cost efficiency, SLA, and service standards meet company requirements.
- Ensure all operational projects are delivered within the approved scope, budget, quality standards, and timeline.
- Oversee new outlet openings, POSM installations, and other operational projects to ensure timely and effective execution.
- Develop, implement, and continuously evaluate operational SOPs to improve process efficiency and standardization.
- Manage the implementation of operational software, systems, and platforms, ensuring effective adoption and utilization by relevant teams.
- Monitor and evaluate vendor performance regularly and provide recommendations for improvement.
- Coordinate with internal and external stakeholders to ensure smooth execution of projects and day-to-day operations.
- Identify opportunities for continuous improvement, cost optimization, process efficiency, and service quality enhancement.
- Ensure all project documentation, SOPs, vendor contracts, and operational reports are properly maintained, organized, and readily accessible for audit and compliance purposes.
- Prepare project, vendor, and operational performance reports and provide strategic insights and recommendations to management.
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