Project -Client Delivery Manager (Jira | Hybrid - Nightshift)

Job Summary

We are looking for a Client Delivery Manager to oversee day-to-day project execution across assigned client accounts. This role coordinates cross-functional teams, manages project timelines and priorities, and ensures consistent, high-quality delivery aligned with client objectives and internal standards.

The ideal candidate has experience in client delivery, project or program management, and cross-functional coordination. You should be comfortable managing multiple projects, communicating with external clients, identifying delivery risks, and improving workflows to support efficient and predictable outcomes.

Key Responsibilities

• Oversee day-to-day project delivery across assigned client accounts, ensuring work is completed on time, within scope, and according to quality standards.
• Coordinate project planning, priorities, milestones, resources, and team capacity in collaboration with internal departments.
• Maintain accurate project documentation, timelines, workflows, trackers, and communication updates.
• Monitor project progress using dashboards, reports, and project management tools; identify risks early and recommend appropriate solutions.
• Track delivery performance indicators, including resource utilization, service-level agreement (SLA) compliance, rework rates, and potential delivery risks.
• Coordinate cross-functional teams to clarify responsibilities, align priorities, resolve bottlenecks, and minimize rework.
• Collaborate with Client Partners and Client Success Managers to align project execution with client expectations, business objectives, and opportunities for account growth.
• Facilitate internal project stand-ups and client delivery meetings, documenting decisions, action items, and dependencies.
• Coordinate the onboarding of new projects and team members, including process orientation, tool setup, and delivery expectations.
• Review project outputs, reinforce quality assurance standards, and identify opportunities to improve delivery consistency.
• Support knowledge sharing and onboarding across delivery teams to ensure consistent use of processes, tools, and operating standards.
• Recommend and implement practical improvements to project workflows, documentation, and delivery processes.

Qualifications

• 4–8 years of experience in client delivery, project management, program management, marketing operations, or a related field.
• Hands-on experience using Jira and other project management or workflow management tools.
• Experience working directly with external clients, including project updates, expectation management, and handling challenging conversations.
• Background coordinating cross-functional teams across areas such as Marketing Operations, Marketing Automation, Paid Media, Demand Generation, Creative, Content, Web Development, SEO, Data Analytics, Revenue Operations (RevOps), or CRM/MarTech.
• Strong communication, presentation, and stakeholder management skills.
• Experience managing project timelines, dependencies, risks, and competing priorities.
• Ability to oversee multiple projects, workstreams, or client accounts simultaneously.
• Strong organizational skills, attention to detail, and a proactive approach to problem-solving and process improvement.

Work Arrangements

• Work Location: Ortigas East, Pasig City, Metro Manila
• Work Schedule: Night Shift, 8:00 PM–5:00 AM
• Work Setup: Hybrid, with onsite reporting twice a week

About the Opportunity

ACCPRO International is a recruitment firm sourcing qualified candidates for this opportunity on behalf of our client. This is a direct-hire opportunity with our client.

Application Question(s):

• Bachelor's Degree:
• Years of experience in client delivery, marketing operations, and project/program management:
• Years of experience managing client-facing projects, programs, or accounts:
• Years of hands-on experience with Jira:
• Years of experience coordinating cross-functional teams and managing project timelines, risks, and dependencies: Briefly describe.
• Years of external client-facing experience:
• Do you have experience with other project management tools (e.g., Asana, Monday.com, ClickUp): Kindly specify which tools and state how many years.
• Are you okay doing a presentation as part of our client's hiring process?
• Are you amenable to working a Night Shift schedule (8:00PM – 5:00AM) under a hybrid setup (2x RTO per week)?
• Current/Previous Salary:
• Expected Salary:
• Notice period:
• Reason for leaving previous/current work:
• Full Name (First Name, Middle Name, Last Name) with Complete Address:
• Do you acknowledge and consent to ACCPRO International’s collection, use, storage, and processing of your personal data from your application and other lawful sources for recruitment purposes (including screening, verification, and endorsement to prospective employer clients), with the understanding that your data will be shared only for legitimate recruitment, retained as required by law, protected through appropriate safeguards, and processed in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), including your rights as a data subject to access, correct, object to, or withdraw consent where applicable?

Work Location: Hybrid remote in Manila

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