Level 2 Service Desk Engineer
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AI Job Summary * 3–5\+ years supporting client environments within a Managed Service Provider (MSP). * Proven ability to troubleshoot and resolve complex infrastructure, server, networking and cloud issues. * Must have the right to work in Australia; shortlisted candidates require a National Police Check.
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### **Role Type**
On\-site • Permanent • Full\-time • Mid\-level Senior ### **Description**
**Level 2 Service Desk Engineer \| Geelong**
**Lead technical outcomes. Solve complex challenges. Make a real impact for clients.**
We’re looking for an experienced **Level 2 Service Desk Engineer** to join our **Geelong** team. This is an opportunity for a technically capable MSP professional who enjoys solving infrastructure, server, networking and cloud challenges while building trusted relationships with clients.
If you’re looking for a role where you can take ownership, tackle complex technical issues, and work across a diverse range of technologies and client environments, we’d love to hear from you.
**Who We Are**
With over 20 local branches supported by a strong national presence, efex is one of Australia’s leading IT and digital services providers. We deliver right\-sized solutions in IT, print, and communications that help businesses run smarter, simpler, and more efficiently.
Our culture is approachable and business\-focused: we speak in plain language, build real relationships, and always put people first\- our clients and our team.
**The Role**
As a **Level 2 Service Desk Engineer**, you’ll play a key role in supporting and maintaining a broad range of client environments. You’ll be responsible for resolving complex technical issues, maintaining system stability, and delivering exceptional customer outcomes.
In this role, you’ll:
* Provide proactive and reactive support across diverse client environments * Troubleshoot and resolve infrastructure, server, networking and cloud\-related issues * Maintain system continuity through monitoring, maintenance and preventative support * Manage incidents through to resolution, ensuring clients are kept informed throughout * Accurately maintain tickets, documentation and time records * Collaborate with account managers, project teams and other technical specialists * Act as an escalation point for more complex technical issues * Mentor and support junior engineers where required * Contribute to continuous improvement initiatives and best\-practice service delivery
**About You**
You’ll thrive in this role if you:
* Have 3\-5\+ years’ experience supporting client environments within an MSP * Can confidently troubleshoot and resolve issues across servers, networking, Microsoft 365 and virtualised environments * Take ownership of technical issues and see them through to resolution * Have excellent communication skills and enjoy working directly with clients * Are proactive, organised and solutions\-focused * Enjoy collaborating with others and sharing technical knowledge
**Strong hands\-on experience with:**
* Windows Server environments * Microsoft 365 administration and support * Networking technologies, including firewalls, switching and routing * Backup and disaster recovery solutions * VMware and/or Hyper\-V
**Highly regarded:**
* Microsoft Azure * PowerShell scripting * Endpoint management and MDM platforms * Cybersecurity technologies and best practices * IP Telephony and unified communications solutions
**What We Offer**
* Competitive salary that reflects your experience and capability * A supportive, down\-to\-earth team environment * Birthday leave – celebrate your day, on us * Wellbeing leave – access up to two days per year from your personal leave balance * Ongoing technical development and certification support * Career progression opportunities across service delivery, projects, engineering and leadership pathways * Exposure to a broad range of technologies, industries and client environments * Challenging and rewarding work where your expertise is genuinely valued
**Why Join efex?**
This is a hands\-on technical role suited to an engineer who enjoys solving challenging problems, taking ownership of outcomes, and becoming a trusted advisor to clients.
You’ll join a growing national MSP with the backing, resources and opportunities of a larger organisation, while still enjoying the support and culture of a close\-knit local team.
*Please note: All shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.*
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