Job Overview
We are looking for an experienced Client Delivery Associate Director to provide strategic and operational leadership across multiple client accounts and delivery engagements.
The successful candidate will oversee overall delivery performance, lead cross-functional teams, strengthen client relationships, and drive continuous improvement in project management and service delivery operations. This role requires a strong leader who can manage complex engagements, address operational challenges, and ensure that delivery outcomes align with client expectations and business objectives.
Key Responsibilities
- Oversee delivery performance and operational effectiveness across assigned client accounts.
- Lead multiple projects and workstreams, ensuring alignment with client requirements, priorities, and business objectives.
- Manage delivery decisions, address operational challenges, and handle escalations effectively.
- Conduct regular delivery health reviews, identify potential risks, and implement appropriate recovery plans.
- Monitor client satisfaction, account health scores, and overall service delivery performance.
- Prepare and present account reviews, performance scorecards, delivery reports, and recommendations during client meetings.
- Coordinate resources, team priorities, and project timelines to ensure efficient execution.
- Provide coaching and guidance to Delivery Managers and Coordinators to maintain delivery standards and operational excellence.
- Identify resource gaps, process inefficiencies, and opportunities to improve delivery operations.
- Drive continuous improvement initiatives and support strategic planning and client growth opportunities.
Qualifications
- Bachelor's degree in Business Administration, Management, Information Technology, or a related field.
- At least 7–9 years of experience in client delivery, service delivery, project management, or a related field.
- Proven experience managing multiple client accounts, complex projects, or large-scale delivery engagements.
- Hands-on experience with Jira and other project management tools.
- Strong understanding of Agile, Waterfall, or hybrid project management methodologies.
- Experience leading and coordinating cross-functional and geographically distributed teams.
- Excellent stakeholder management, client relationship management, and escalation management skills.
- Experience preparing and presenting performance reports, dashboards, and delivery metrics.
- Strong leadership, communication, analytical, and presentation skills.
What We're Looking For
We are seeking a results-driven leader with strong business acumen, strategic thinking, and the ability to balance client expectations with operational priorities. The ideal candidate is proactive in resolving challenges, developing people, improving delivery processes, and driving successful client engagements.
Application Question(s):
- Bachelor's Degree:
- Do you acknowledge and consent to ACCPRO International’s collection, use, storage, and processing of your personal data from your application and other lawful sources for recruitment purposes (including screening, verification, and endorsement to prospective employer clients), with the understanding that your data will be shared only for legitimate recruitment, retained as required by law, protected through appropriate safeguards, and processed in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), including your rights as a data subject to access, correct, object to, or withdraw consent where applicable?
- Years of hands-on experience do you have with Jira and other project management tools (e.g., Asana, Monday.com, ClickUp)? Kindly specify which tools and state how many years.
- Do you have experience with project or program management methodologies (e.g., Agile, Waterfall, Hybrid)? Kindly describe how you have applied them in a client delivery environment.
- How many external client accounts have you directly managed simultaneously, including regions covered and portfolio value?
- How many direct reports have you managed, and what was your involvement in hiring, performance reviews, coaching, promotions, and corrective actions?
- What commercial areas have you directly managed (e.g., revenue, margins, budgets, utilization, SOWs, forecasting, renewals, or account expansion)? Provide figures where possible.
- Have you personally led QBRs/EBRs and handled major client escalations? Please share examples and outcomes.
- What digital marketing delivery campaigns, channels, platforms, and tools have you managed? What KPIs and delivery responsibilities did you own?
- Previous/Current Salary:
- Expected Salary:
- Notice Period & Reason for leaving previous/current work:
- Are you amenable to working a Night Shift schedule (8:00PM – 5:00AM) under a hybrid setup (2x RTO per week)?
- Interview availability (please provide your preferred dates and time slots):
- Are you okay doing a presentation as part of our client's hiring process?
Work Location: Hybrid remote in Pasig
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