The Employer Success Specialist supports enterprise employer accounts by driving platform adoption, managing relationships, resolving challenges, and ensuring successful hiring outcomes.
Role Overview
Employer Success & Account Management
- Manage assigned enterprise employer accounts and establish trusted client relationships.
- Conduct regular business reviews and monitor employer satisfaction.
- Support client retention and successful hiring outcomes.
Operations & Process Excellence
- Monitor account health, hiring performance, and key performance indicators (KPIs).
- Address hiring bottlenecks, coordinate issue resolution, and support platform adoption and process improvements.
- Maintain accurate CRM and account records.
Stakeholder Collaboration
- Collaborate with Enterprise Employers, Hiring Managers, Sales, Career Support, Product, and Operations teams to ensure seamless service delivery, operational excellence, and positive client outcomes.
Required Qualifications
- Bachelor's degree preferred (or equivalent experience).
- At least 4 years of experience in Customer Success, Account Management, Client
Services, BPO Operations, or a related field.
- Excellent spoken English, with confidence in client-facing interactions and stakeholder
discussions.
- Strong client management, problem-solving, and organizational skills, with the ability to
manage multiple priorities and drive successful outcomes.
- Experience managing employer/client relationships, account health, and hiring success
metrics.
- Ability to thrive in a fast-paced, high-growth startup environment.
- CRM experience and exposure to supporting US-based clients preferred.
- Proven ability to collaborate across teams, manage operational workflows, and
maintain high client satisfaction.
- Proven experience in scaling new accounts, campaigns, or operational processes from
the ground up.
- Demonstrated success in leading process improvement and business implementation
initiatives.
Perks & Benefits
- Transportation Allowance
- Rice Allowance
- Leave Conversion Benefit
- Performance Reviews
- Government Mandated Benefits
- HMO + 2 Dependents (Effective Day 1)
- 10% Night Differential
Work Schedule/Setup: Monday to Friday, night shift (DST Dependent)
Employment Type: Full-time
Work Location: On-site, BGC, Taguig City, Philippines
Pay: Php75,000.00 - Php90,000.00 per month
Benefits:
- Flexible schedule
- Life insurance
- Pay raise
- Transportation service provided
Application Question(s):
- Are you available for an online interview between 3:00 AM and 8:00 AM?
- Are you available to start on January 16, 2027?
- Are you willing to work on‑site in BGC, Taguig from 11:00 PM to 8:00 AM (DST
dependent)?
Work Location: In person
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